![]() It's also often helpful to research the position before you write your resume. Hiring managers usually want to hire somebody who has experience either working in the available position or similar experience from working in a comparable role. Note the duties and responsibilities listed and write down any experience you have performing these duties, or experience you have using skills you can transfer in executing these duties. Study the job posting and the position's responsibilitiesīefore you begin to actually write your resume, it's often helpful to carefully study the job posting for the position to which you want to apply. Here are several steps you can take to highlight your customer service work when writing your resume: 1. The information you include on your resume about your previous customer work experience is important, but just as important can be how you include and format that information. It's important to know how to effectively describe your customer service work experience on a resume. Related: Relationship and Effect of Customer Service in Sales How to include customer service work experience on a resume This is especially true if you can quantify the successes you've achieved in the past, so hiring managers have a clear example of how you helped your previous company. ![]() The more specific your examples are, the more effective they typically are. For example, instead of simply writing that you managed a customer service team, write about how you oversaw a team of nine customer service representatives and how you helped your team increase productivity by 25% over a seven-month period. When writing about your previous customer service duties, it's beneficial to be specific and detailed about the duties you performed. The principal way you can do this is by including your previous customer service duties in the work section of your resume. ![]() If you've worked in customer service and are now applying for a new job, especially for another customer service position, it's important to include your previous customer service experience on your resume. What is customer service work experience?Ĭustomer service experience can include a number of different duties, including answering customer queries, greeting customers, placing orders for customers, fulfilling returns for customers, and helping customers find the product for which they're looking. In this article, we explain what customer service work experience is, provide steps for how to write about your customer service work experience on a resume, list some examples of duties to mention, and give some examples of customer service roles. By writing about your customer service experience, and by detailing your duties and responsibilities in those roles, you can increase your chances of securing a new customer service job. If you're applying for a customer service position, try to include any previous customer service work on your resume. ![]()
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